Please read the following guidelines and familiarize yourself with our policies to fully enjoy your wellness experience.
Massage Policies
Cancellation Policy
We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather, and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
We request that you arrive 5–10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity, and you will be treated the same in return.
Yoga Studio Policies
We recommend pre-registration for all group classes. Classes with zero sign-ups within an hour of the scheduled start time may be cancelled.
Please arrive 10 minutes before class and leave your cell phone on silent while practicing.
Be safe and make sure to mention any relevant physical limitations or injuries to your yoga instructor before practicing. Don’t be shy - this is incredibly important!
Yoga is best practiced barefoot. Be prepared to remove your shoes on the rug upon entry and place the in the cubbies by the front door.
Please stay home if you feel sick.
Be mindful of others. Please refrain from chewing gum or wearing strong smelling perfume/cologne while in the yoga studio.
Smile and enjoy every moment in our beautiful, sacred, calm, nurturing, relaxing, safe space.
FAQs
What is the average class size? Our classes are typically intimate, ranging from 3-8 students. Our max capacity is 18 students.
Do I need to bring my own yoga mat or props? We encourage you to bring your own mat but we have extras should you need to borrow one. Our studio is well stocked with all the props you need but if you feel more comfortable bringing your own you may do so.
What should I wear? We suggest comfortable clothing that will allow your body to stretch and move easily. You may wear non-slippery socks or bare feet on the studio floor. We have cubbies available to place shoes, socks, jackets and other belongings.
Can I bring my child to class? Children over 8 years of age may attend any yoga class when accompanied by an adult.
I am recovering from and injury. Can I practice yoga? Yoga is an excellent way to regain strength and mobility after suffering an injury. It is extremely important, however, to receive clearance from your physician to resume exercise prior to practicing yoga. Please mention any relevant injuries or physical limitations to your instructor prior to class.
What should I do if I signed up for class but can’t make it? Appointments may be canceled online up to 60 minutes before the scheduled start time. A full refund will be issued upon cancelation. Classes cannot be canceled or refunded less than 60 minutes prior to start time.
What should I do if I’m running late? Classes start promptly at scheduled start times. In order to insure a safe and relaxing space for all students we can not accept late arrivals. If you know you will be late prior to the 60 minute cancelation window, we kindly ask you to cancel or reschedule.
What happens if the class gets canceled? In the event that a class you have signed up is cancelled, an email will be sent communicating any changes and refunds.
